Terms of use
​
1.Definitions
The term "Customer": The user making a purchase on the Site. The term "SARL BOBO": The company BOBO, SARL having its registered office in the small town, 33420 Rauzan, France, registered in the trade and companies register of Libourne under the number 841887300 RCS Libourne, having the intra-community VAT number FR 65 841887300. Bordeaux Bombay is the brand's brand. The term "Site": This merchant site (www.bordeaux-bombay.fr) which aims to sell online to individuals. The term "User": Any Internet user connected to the Site. The term "Order validation": The firm and final confirmation of the order by the Customer, which presupposes acceptance of the General Conditions of Sale.
​
2.Object
These general conditions of sale govern the contractual relationship between SARL BOBO and the Customer and are applicable to any order placed through the Site, and exclusively govern the contractual relationship between SARL BOBO and the Customer making a purchase on the Site.
​
3. Opposability of the general conditions of sale
The Customer declares to have read and understood these general conditions of sale. The sale of products offered by SARL BOBO is subject to these general conditions. Placing an order on the Site implies the Customer's full and unreserved acceptance of these general conditions of sale. In this regard, the Customer has the option of downloading, saving and reproducing the general conditions of sale. The sales contract for goods purchased on the Site consists of the general conditions of sale in force at the time of the order and the purchase order. The Customer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions of sale does not require the handwritten signature of this document, but results from his sole ordering. The acceptance of these general conditions is made in the form of a positive double click following the reading of these general conditions of sale and constitutes proof that the Customer has taken note of the said provisions and will constitute irrevocable acceptance of these. These general conditions of sale shall prevail over any other general or particular condition not expressly approved by SARL BOBO. The fact that SARL BOBO does not take advantage at any time of any provision of these general conditions of sale, cannot be interpreted as a waiver of subsequent use of this provision. SARL BOBO reserves the right to modify its general conditions of sale at any time. In this case, the modifications will be applicable to the sales contracted as soon as the modified general conditions of sale are posted on the Site.
​
4.Capacity
The purchase of products marketed by SARL BOBO does not fall under one of the current acts authorized by law or use, within the meaning of the provisions of article 1148 of the Civil Code. Consequently, the Customer declares to have the capacity to contract under the conditions described below, that is to say to be emancipated minor or to have the legal majority and not to be protected within the meaning of article 425 of the Civil Code.
​
5.Products offered for sale online
The products offered for sale online are those presented on the Site. The products are described using descriptive sheets and photos by SARL BOBO on the Site with the greatest possible accuracy. SARL BOBO nevertheless indicates to the Customer that despite all the attention it has shown, the photographs cannot ensure a perfect similarity with the product offered for sale, in particular with regard to the colors. The differences may result from the uniqueness of the handcrafted products and their difference in rendering, the color quality of the photographs, the difficulty of showing the rendering of the materials on the screen or even, without being exhaustive, technical adaptation. The "vintage / old" quality of our products can in no case be interpreted as a lack of conformity, lead to the cancellation of the sale or engage the responsibility of SARL BOBO. Any order constitutes express and irrevocable acceptance of the description of the products. The Customer must ensure before any order that the ordered product can be delivered without difficulty to his home, in particular because of its weight and volume. The Customer must in particular ensure that the product can pass through the doors and use any corridors. Window delivery is not guaranteed. The inability to deliver the ordered product due to the conditions of access to the Customer's home will not engage the responsibility of SARL BOBO.
​
6.Individual product unavailability
The product offers and prices appearing on the Site are valid as long as they appear on the Site, within the limits of available stocks. In case of unavailability of a product, SARL BOBO informs the Customer as soon as possible by e-mail or by telephone. The Customer may confirm his order by accepting an extended delivery period or request a refund of the product on the basis of the invoiced price. The unavailability of the products will not engage the responsibility of SARL BOBO.
​
7.Rates
The prices of the products offered for sale on the Site are expressed in euros (€). They are understood to be inclusive of VAT (All Taxes included including VAT) except for Customers who have entered a delivery address located outside the European Union, in which case the prices displayed are inclusive of VAT (excluding taxes). They are guaranteed subject to typographical or printing errors and are only valid on the Site. These prices do not include the costs of delivery and preparation of the packages, which will be indicated before the final validation of each order. The prices of the products may be modified at any time by SARL BOBO and without prior information to the Customer. The products will be invoiced on the basis of the rates in effect at the time the order is placed. Any order constitutes express and irrevocable acceptance of the prices of the products.
​
8.Order
Before making a purchase on the Site, the Customer may first register on the Site and create a personal account. All stages of the sale are clearly identified on the Site in accordance with the provisions of article 1369-1 of the Civil Code. The contracting procedure includes the following steps: step 1: selection and validation of products, the Customer can at this stage modify his order and correct it; step 2: the Customer must have a personal account to order. Placing an order involves the referencing of the mandatory fields of the identification and information forms, or, for the Customer with a personal account, confirmation of the mandatory fields of the identification and information forms (after connection to the personal account); step 3: the Customer with a personal account must verify the delivery address or indication of a new delivery address; step 4: consultation of the general conditions of sale; step 5: acceptance of all the general conditions of sale; step 6: summary of the contents of the basket, detail of the amount to be paid (including VAT and delivery costs) and choice of payment method; step 7: payment. In application of this process, the Customer has the possibility to check the details of his order and its total price and to correct any errors before definitively validating his order. The order is only definitively registered after validation by the Customer of his payment agreement and acceptance by the bank of the transaction. The summary of the Customer's order is available in a printable version. As soon as his order has been registered, the Customer receives a confirmation email containing the essential elements of his order and in particular the order number, the list of products ordered, and the price details. All the data provided by the Customer during the ordering process and the recorded confirmation of this order constitute proof of the transaction. SARL BOBO reserves the right to refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order as long as this dispute is not resolved.
​
9.Payment
The means of payment on the Site are (i) the bank card and exclusively the following cards: classic Carte Bleue, VISA card, MASTERCARD card, AMERICAN EXPRESS and bank transfer, to the exclusion of any other means of payment.
​
10.Payment security
For maximum security, SARL BOBO works in collaboration with the Ingenico ePayments system which makes it possible to secure all the payment phases to be carried out between the buyer and the bank. The stages are fully encrypted and protected. The protocol used is SSL coupled with electronic banking. This means that the information related to the order and the credit card number do not circulate in clear on the Internet.
​
11.Invoice
Each invoice is available on the site in the Customer account via "my orders" and is sent by e-mail to the e-mail address indicated when placing the order. SARL BOBO disclaims all liability in the event of typographical errors or typographical errors on the invoice.
Or "To obtain an invoice, please send an email to bordeaux.bombay@gmail.com
​
12.Delivery
The delivery zone is the FRANCE zone. The products will be sent to the delivery address that the Customer has indicated during his Order. Delivery costs are calculated according to the weight / volume of the package and the destination country. The order is delivered by LA POSTE COLISSIMO. When his order is dispatched, the Customer will be informed of its dispatch by Email or SMS. SARL BOBO will strive to have a delivery period of less than 15 days. However, this period being indicative, it may be extended, it being specified that if the delivery period is greater than or equal to 30 days, the Customer may by registered letter with acknowledgment of receipt request the resolution of the sales contract. In the event of termination of the sales contract, SARL BOBO is required to reimburse the Customer within a maximum period of 14 days from receipt of the request for termination of the contract. Any delay in delivery must be indicated to SARL BOBO within 21 working days after shipment, to allow the carrier to conduct a reliable investigation. Orders registered on the online store www.bordeaux-bombay.fr on Friday afternoon, Saturday or Sunday are processed the following Monday. Orders recorded on the online store www.bordeaux-bombay.fr on a public holiday other than Friday, Saturday and Sunday are also processed the following working day. In the event of delivery LA POSTE COLISSIMO The order is delivered from Monday to Saturday at the time of the postman's passage directly to the address indicated with or without signature. In case of absence or impossibility of delivery of your parcel, the postman leaves a calling card mentioning the date and the address of the post office where you can collect your parcel on presentation of an identity document. From the date mentioned on the calling card, you have 15 days to collect your package. After this period, it will be automatically returned to its sender. At any time, thanks to the parcel number which is communicated to you by email, you can track your parcel by connecting to the Colissimo or Chronopost site to find out where it is located. In the event of the recipient's absence In order to optimize the proper delivery of your package, it is imperative to provide all the necessary information on the recipient's delivery address (door code, building, floor, presence of a guard or neighbor if the recipient is absent, ...). SARL BOBO cannot be held responsible for the non-receipt of a package due to an incomplete or incorrect address or the absence of the recipient. If the recipient is absent, the courier will attempt to contact the recipient by telephone. If it is not reachable, the courier will return the order online. A supplement will be requested for the incurred costs of the race. The customer has the obligation to control the goods upon receipt, in order to verify the conformity, quality and quantity of the products delivered to him. If he does not do this, he will have no recourse to the seller. If the merchandise is damaged, it must note "DAMAGED REFUSED". If one or more packages are missing, they must indicate the number of the missing box / the numbers of the missing boxes. In the event of delivery against signature, if the Customer has the slightest doubt concerning the condition of the parcel, he must mention on the delivery receipt the anomalies that he notices. As specified in Article L133-3 of the Commercial Code, the recipient has a period of 3 clear days to send a registered letter with acknowledgment of receipt to the seller, explaining the subject of the dispute and justifying his reservations. And you can always find more information in our article regarding delivery according to Hamon law.
​
13. Withdrawal
In the event that the item (s) ordered are not satisfactory, the Customer has a legal period of fourteen (14) clear days from the day of receipt of the package to return it, in accordance with article L 121- 20-12 of the Consumer Code, it being specified that when the period of fourteen (14) days expires on a Saturday, Sunday or a public holiday, it will be extended until the next working day. To proceed with the return, the Customer must attach a copy of his invoice mentioning the item (s) returned. Address for the return of goods: Bordeaux-Bombay 103 rue notre dame 33000 Bordeaux. The product must be returned in its original packaging and in perfect condition. Products soiled, used even partially, damaged, scratched, stained, washed will not be taken back by SARL BOBO. In this case, the package will be returned to the Customer and the cost of returning the product will be borne by the Customer. In the event of a return accepted by SARL BOBO, you will be reimbursed, at most within fourteen days from the day on which SARL BOBO receives the article and validates its conformity, in accordance with the provisions of article L. 121-21. -4 of the Consumer Code. Return costs are the responsibility of the Customer
​
14.Transfer of ownership / transfer of risk
The transfer of ownership of the products to the benefit of the Customer will only be carried out after full payment of the price by the latter, regardless of the date of delivery of said products. However, the transfer of the risks of loss and deterioration of the products will be made to the benefit of the Customer upon receipt of the products by the Customer, to whom he belongs, in the event of damage or loss (for example: damaged package, already opened. ..), to make all reservations and exercise all recourse to the postal services.
​
15.Warranty
SARL BOBO undertakes to guarantee the conformity of its products in accordance with articles L211-4 and following of the Consumer Code and to replace or reimburse any article presenting a hidden defect, in accordance with articles 1641 and following of the Civil Code. To comply with the order, the good must correspond to the description given on the Site and possess the qualities presented or present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, especially in advertising or labeling. In accordance with article L211-11 of the Consumer Code, return costs will be reimbursed, on supporting documents, after return of the product if the lack of conformity is confirmed. The Customer is therefore invited to keep the proof of his return. Otherwise, if the Customer does not enclose his proof, he will be reimbursed at the basic postal rate for the delivery of a package. The stipulations of this article are without prejudice to the right of withdrawal mentioned above. Reminder of articles L.211-4, L.211-5 and L.211-12 of the Consumer Code, and of articles 1641 and 1648, first paragraph, of the Civil Code: Article L.211-4 of the Code of consumption: “the seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility. "Article L.211-5 of the Consumer Code:" To comply with the contract, the good must: 1 ° Be suitable for the use usually expected of a similar good and, where applicable: - correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model; - present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling; 2 ° Or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. "Article L.211-12 of the Consumer Code:" The action resulting from the lack of conformity lapses two years after delivery of the goods. "Article 1641 of the Civil Code:" The seller is bound by the guarantee on account of the hidden defects of the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer does not would not have acquired, or would have given a lower price, if he had known them. "Article 1648 of the Civil Code, first paragraph:" The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. "
​
16.Responsibility
SARL BOBO cannot be held responsible for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses. SARL BOBO disclaims all responsibility for the content of sites to which hypertext links may refer from its own Site. In addition, SARL BOBO is exempt from any liability for any breach of its contractual obligations in the event of force majeure or a fortuitous event. Force majeure is any event, occurring independently of SARL BOBO and the Customer, which has the consequence of partially or totally preventing the execution of contractual obligations. Are considered as force majeure or fortuitous events, in addition to those usually retained by case law, total or partial strikes, internal or external to SARL BOBO, lock-out, epidemics, earthquake, fire, storm, flood, damage to water, blockage of means of transport or supply, governmental or legal restrictions, blocking of electronic communications. In the event of force majeure or fortuitous event, SARL BOBO undertakes to inform the Customer within seven (7) days of its occurrence. If this impediment continues beyond a period of fifteen (15) days, the Customer may request the termination of his order.
​
17. Intellectual property
All the elements of the Site are and remain the intellectual and exclusive property of SARL BOBO. The Customer is not authorized to reproduce, exploit, distribute, or use for any purpose whatsoever, even partially, elements of the Site, whether software, visual or sound. The texts, images, drawings and the layout as well as the graphic charter of this Site are protected by intellectual property law. It is forbidden to copy, extract, distribute, modify or adapt the content of the Site. The downloading as well as the printing of text, images and graphic elements are authorized for private and non-commercial use only. Reproduction of drawings, images, sound documents, video sequences and texts in other electronic or printed publications requires the prior written consent of SARL BOBO. The lack of authorization is sanctioned by the offense of counterfeiting. The brands and logos appearing on the Site are registered and protected trademarks. Any total or partial reproduction of these brands and / or logos, made from elements of the Site without the express authorization of SARL BOBO constitutes the offense of counterfeiting punishable by articles L.335-2 and following of the Property Code. intellectual. The databases established by SARL BOBO are protected by copyright as well as by the law of July 1, 1998 transposing into the Intellectual Property Code the European directive of March 11, 1996 on the legal protection of databases. data. Any extraction can only be limited and carried out for private purposes. Any simple or hypertext link is strictly prohibited.
​
18.Personal data and registration
Simply consulting the Site does not require SARL BOBO. The (optional) creation of a personal account will result in the recording and computer processing of personal data, including IP addresses, which will be communicated to Démodé. This file is declared to the CNIL under the n ° 2091652, in accordance with the law n ° 78-17 relating to data processing, files and freedoms, of January 6, 1978, modified in 2004. This recording and this data processing are intended to allow the taking and processing of the order, and to ensure the delivery of the Customer. The data are intended exclusively for the use of SARL BOBO but may also be communicated to its partners when the Customer has expressly accepted their disclosure by checking the corresponding box when ordering. Under no circumstances will this data be transferred to third parties. Since most personal data files no longer have to be declared to the CNIL since May 25, 2018, the date of entry into force of the GDPR, the Customer has the right to access, rectify, modify and deletion of information concerning him, which he can exercise by contacting SARL BOBO By mail: Bordeaux-Bombay- 103 rue notre dame - 33000 Bordeaux
By e-mail to: bordeaux.bombay@gmail.com In the event of opposition to the processing of data, no order can be placed.
​
19.Archiving
In accordance with the provisions of article L134-2 of the Consumer Code, SARL BOBO archives purchase orders and invoices on a reliable and durable medium constituting a faithful copy. Orders exceeding 120 € will be archived and kept by SARL BOBO for 10 years. The computerized registers of SARL BOBO will be considered by SARL BOBO and the Client as proof of communications, orders, payments and transactions between SARL BOBO and the Client.